Experience
2020 - Present | Netflix
Product Manager, Cloud & Controller | Netflix Games
Lead product strategy and execution for Netflix’s Cloud Gaming and Controller initiatives, foundational to the company’s vision for games and interactive experiences across TV, web, and mobile. Partner across Product, Games Studio, Games Engineering, Open Connect, and Member Engineering to deliver scalable, reliable, and high-quality gaming experiences. Established frameworks for observability, reliability, and Quality of Experience (QoE) to ensure world-class performance for members and developers globally.
Key Focus Areas & Achievements
Member Experience: Drove the overall streaming experience for games, including connection flow via the Netflix Game Controller, session reliability, streaming quality, error flows, and in-game performance. Defined and measured QoE baselines and targets to ensure seamless, high-quality play across devices.
Cloud Gaming Infrastructure: Partnered with Open Connect to build and scale the cloud games platform, leveraging Open Connect Gaming Appliance (OCGA) hardware and global infrastructure. Contributed to orchestration, scaling, deployment, compliance, and security while balancing ROI with phased rollout strategies.
Virtual Controller Innovation: Drove development of the Netflix Virtual Game Controller for both cloud and direct-to-device (D2D) gaming. Enabled flexible input methods, device connection, second-screen experiences, and controller UI for games and interactive entertainment.
Developer Tools & Ecosystem: Directed development of cloud and controller tools to support the developer lifecycle. Partnered with internal and external studios on APIs, SDKs, analytics, and services to integrate Netflix cloud and controller capabilities into their titles.
Performance, QoE, and Reliability: Established observability and reliability standards across cloud and controller systems, ensuring security, compliance, and operational excellence at scale.
Global Device Reach: Scaled Smart TV and device support globally, optimizing device reach and readiness to expand member access and engagement.
Product Manager, Content Infrastructure Solutions | Content & Business Product
Led strategy, development, and delivery of core media infrastructure platforms powering Netflix’s global content operations. Partnered with engineering, studio technology, and business stakeholders to drive innovation in asset management, storage lifecycle optimization, and workflow automation—enabling scalability, resilience, and cost efficiency across content production, post-production, and promotional pipelines.
Key Focus Areas & Achievements
Asset Management Platform (AMP): Directed the evolution of Netflix’s centralized asset management platform, supporting secure, efficient, and compliant handling of 250M+ digital assets across 50+ internal products and platforms.
Data Storage Lifecycle Manager (DSLM): Spearheaded the design and rollout of automated archival, retrieval, and purge workflows for media assets, optimizing storage costs and performance at petabyte scale.
Lifecycle Policy & Governance: Developed and implemented flexible policy management frameworks (TTL, archival, deletion) at asset, title, and application levels—enabling compliance, risk mitigation, and operational efficiency.
Workflow Automation: Partnered with engineering teams to automate high-volume asset workflows (e.g., proxy generation, watermarking, metadata enrichment), reducing manual intervention and accelerating content delivery.
Cross-Functional Collaboration: Engaged with Studio, Data, and Engineering stakeholders to define requirements, validate use cases, and drive adoption of infrastructure solutions across the content ecosystem.
Operational Visibility & Optimization: Established metrics and reporting for asset lifecycle management, storage utilization, and cost optimization—contributing to significant projected reductions in annual storage spend.
Disaster Recovery & Resilience: Championed backup, retrieval, and risk mitigation strategies leveraging AWS Glacier Deep Archive to ensure business continuity and data durability.
Documentation & Stakeholder Alignment: Maintained clear communication and alignment through documentation, working groups, and recurring forums to drive project success and stakeholder engagement.
2017-2020 | Google
Technical Program Manager, Assistant Infrastructure
Media & Entertainment Strategy Operations, Platforms & Ecosystems
Global Project Lead, Media & Entertainment
Operations Manager, Media & Entertainment
Drove product strategy and execution across Google’s Assistant Infrastructure and Media & Entertainment platforms, spanning Google Play, YouTube, Chromecast, Android TV, Chrome, Cloud, and hardware. Partnered across global engineering, product, UX, and partnerships teams to scale developer platforms, redesign legacy infrastructure, and enable cross-product innovation. Provided program leadership for global media operations, platform modernization, and industry standardization.
Key Focus Areas & Achievements
Media & Entertainment Strategy: In Platforms & Ecosystems, drove product strategy across media & entertainment verticals. Defined narratives, developed value propositions, launched ecosystem-wide initiatives, and advised on deals to align product and partner outcomes.
Global Program Leadership: As Global Project Lead, architected a team framework for a 32-person international org spanning the US, UK, Germany, and Japan. Overhauled OKRs, clarified roles, and restructured XFN processes. Streamlined engineering resource allocation by redesigning bug/feature request pipelines, implementing prioritization criteria, and reducing overhead.
Operations & Platform Modernization: As Operations Manager, executed the Play & YouTube Movies Content Platform overhaul, redesigning ingestion systems to enable commerce, discovery, and playback at scale. Drove Agile adoption, transitioned teams to sprint execution, and consolidated 23 weekly meetings into 1 program forum.
Partner Tools & Ecosystem: Deployed the redesigned Play Movies Partner Portal, impacting 400 global partners in 41 countries. Deprecated legacy YouTube tools, consolidated global vendor workflows, and enabled worldwide operational consistency.
User Experience & UXD Integration: Introduced structured user research and UX design practices into engineering workflows for Movies & TV operations. Secured dedicated IA/UX resources and drove improvements in usability, accessibility, and process design.
Industry Standards & Influence: Represented Google in EIDR and EMA consortiums, driving adoption of metadata and content standards. Influenced broader media industry practices through engineering contributions and platform leadership.
Assistant Infrastructure: Improved the Google Assistant Developer Platform experience and capabilities while defining long-term strategy for growth. Enhanced scalability, usability, and developer engagement through infrastructure improvements and tooling.
2016-2017 | O’Reilly Media
Product Management, Mobile
Developed and executed the mobile strategy for O’Reilly Media, extending and enriching the Safari Books Online e-learning platform while unifying the brand and ecosystem across mobile. Partnered with design, engineering, and product leadership to expand mobile app capabilities, strengthen customer engagement, and align user experience with O’Reilly’s broader digital learning ecosystem.
Key Focus Areas & Achievements
Mobile Platform Expansion: Overhauled iOS and Android codebases, integrated Intercom live chat, and delivered new security features including two-step authentication. Enhanced app functionality to increase engagement and retention.
Innovation & Experimentation: Implemented the Buildathing program, enabling the mobile engineering team to develop and ship their own ideas. Integrated dedicated sprint time, resulting in adoption of multiple new features and concepts.
Agile & UXD Integration: Adopted Agile methodologies and embedded UX Design in the product process. Partnered with design teams to improve usability, accessibility, and desirability of mobile apps; led onsite design sessions with users at conferences.
Customer Journey Mapping: Led user journey mapping exercises to define customer relationships with the O’Reilly brand. Created visualizations, touchpoint timelines, and personas to inform product strategy and design decisions.
2009 - 2015 | Microsoft
Lead Program Manager, Xbox Media Services Engineering
Program Manager, Xbox Music Factory Operations
Channel Manager, Xbox Business Operations
Portfolio Manager, Xbox LIVE
Supported and scaled the end-to-end digital supply chain ecosystem for Xbox and Microsoft digital products, managing pipelines for games, downloadable content, avatars, themes, gamerpics, apps, Windows Phone, Office, OS updates, tokens, POSA, and currency. Progressed through multiple leadership roles, culminating as Lead Program Manager overseeing a team of 5 PMs and 36 engineers building world-class services for Microsoft Movies & TV, Groove Music, and Books. Partnered across engineering, operations, publishers, and global partners to deliver platforms, scale operations, and drive efficiency.
Key Focus Areas & Achievements
Marketplace Growth & Personalization: Managed a 90M+ item portfolio for Xbox LIVE Personalization, developing long-term growth and margin strategy. Launched the Avatar Marketplace microtransaction business, exceeding targets by 200% through licensing partnerships with global brands and content holders.
Platform Services & Pricing: Led a major overhaul of pricing architecture for Microsoft Movies & TV, analyzing competitor pricing and updating policies, PLAs, and offer architecture. Resulted in +40% end-to-end efficiency and expansion of offers to 9+ countries.
Media Services Engineering Leadership: As Lead PM, guided a team of 40+ PMs and engineers to design a catalog and operational framework for Movies & TV, Groove Music, and Books. Reduced cost, increased efficiency, and enabled scale by integrating metadata providers including Gracenote, IMDb, Bandcamp, and Movies Anywhere.
Content Supply Chain & Operations: Partnered on the largest Xbox LIVE supply chain overhaul since launch (2002), affecting revenue, publisher integrations, operations, and policies. Integrated Xbox with Windows 8 OS, Office 365, Xbox Apps, and Windows Phone. Launched the Game Developer Network Portal and partnered with publishers (EA, Ubisoft, Activision) to streamline ingestion, compliance, and policy.
Innovation & Culture: Founded and ran the Kickstarter innovation program, enabling international engineering teams to pitch and prototype ideas; winning concepts were integrated into shipped products.
Events & Partnerships: Directed global promotional events including E3, Comicon, PAX, and GDC, collaborating with SpikeTV and Gamestop on licensing and merchandising partnerships.